Verdant Financial Planning Ltd respect your privacy and confidentiality of your personal information.
This Privacy Notice explains:
- Who we are
- What personal information we collect
- How we use your personal information
- Who we share your information with and why
- How we keep your information secure
- Your rights
- How to contact us
Who we are
Verdant Financial Planning Ltd provide financial planning advice through experienced and qualified advisers based in the UK.
Verdant Financial Planning Ltd determine the purposes and means of processing personal client data relating to giving advice. This means we’re data controllers for these advice giving activities and therefore responsible for managing this client data and ensuring compliance. We are responsible for any direct marketing we undertake.
What personal information we collect
Personal information includes your name, address, or phone number and other information that isn’t otherwise publicly available. We collect personal information about you when you contact us about products and services or meet with one of our financial advisers.
The type of personal information we collect will depend on the purpose for which it is collected and includes:
- Contact details
- Information to verify your identity
- Family, lifestyle, health and financial information
- Payment details
We collect personal information directly from you. For example, we ask for personal information at the start of our relationship and in subsequent communications, in order to check your identity and protect you from fraud. This is a legal requirement and is important to help safeguard you against potential crime.
Special category data
In certain instances, it is necessary to collect sensitive information (such as health or lifestyle information) which is called special category data. This is to allow us to provide our financial advice service to you. We will always obtain your consent during the advice process to gather this data and explain what information we require and why it is needed. Sensitive personal information will always be processed and stored securely. You can withdraw your consent at any time to us processing this data, however, this may mean that you can no longer access the service or product the information was gathered for.
How we use your personal information
We process your information in order to support and maintain our contractual relationship with you and to comply with legal and regulatory requirements. This includes the following:
- Providing our advice and services to you
- Carrying out transactions you have requested
- Confirming and verifying your identity for security purposes
- Credit scoring and assessment, and credit management (where applicable)
- Detecting and preventing fraud, crime, money laundering or other
We also process your data for specific business purposes to enable us to give you the best products and services and the best and most secure experience.
Our business purposes include the following:
- Enhancing, modifying, and personalising our services for the benefit of our customers
- Market or customer satisfaction research or statistical analysis
- Audit and record keeping purposes
- Enhancing the security of our network and information systems.
You have the right to object to this processing if you wish, please see “YOUR RIGHTS” section below. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.
We may also process your personal data as part of an acquisition or sale. Should this happen, you will be notified about any change to processing or data controller arising as a result of this activity.
Who we share your information with and why?
We share your information with trusted third parties who perform tasks for us and help us to provide the services you require.
- Your professional introducer; (your accountant or solicitor)
- Third parties to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference
- Third parties who perform tasks for us to help us set up or service your plan
(these third parties may be based in countries outside the European Economic Area (EEA) but where they are, we’ll undertake an assessment of safeguards in place);
- Other organisations, including regulatory bodies, the police and fraud prevention agencies, to prevent and detect fraud;
- Third parties where required by law, court order or regulation; and
- Third parties as part of an acquisition or sale.
How we keep your information secure
We’re committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.
When we transact with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information is kept secure.
If we work with third parties in countries outside the EU, we ensure these are countries that the European Commission has confirmed have an adequate level of protection for personal information, or the organisation receiving the personal data has provided adequate safeguards.
How we will contact you
In order to reduce our carbon footprint, we will endeavour to communicate with you via email wherever possible and as such, private data will be included in such communications. Whilst Verdant Financial Planning Limited will endeavour to ensure secure transfer of such information to you, we strongly recommend that you ensure that the appropriate security is in place, in terms of your computer / email account.
Should you not wish to receive correspondence electronically, you should inform us as such.
We will retain your data until you instruct us to remove it. Your personal data will be stored until you tell us otherwise. To this end, we reserve the right to hold your client data in excess of the stated legally obligated terms, unless you ask us to delete it.
Verdant Financial Planning Ltd tries to be as open as it can be in terms of giving people access to their personal information and therefore have outlined your rights below.
If you would prefer not to receive marketing, please opt out below using the opt out option or e-mail us. You may opt out at any time if you don’t want to receive any further communications of this nature.
Individual data rights and requests
- The right to be informed – You can request that we provide ‘fair processing information’, typically through this privacy notice;
- The right of access - You may request a copy of the personal information we hold about you using the contact details found on the end of this privacy notice;
- The right to rectification - The accuracy of your personal information is important to us. You have the right to ask us to update or correct your personal information;
- The right to erasure – You may request the deletion or removal of personal data where there’s no compelling reason for its continued processing;
- The right to object – You may object to the processing of your data based on legitimate interests;
- The right to restrict processing - You have a right to request we ‘block’ or suppress processing of your personal data;
- The right to data portability – You may request to obtain and reuse your data; and
- The right not to be subject to automated decision-making including profiling.
If you wish to correct, restrict, delete or make changes to your personal information, or any of the data subject rights listed above, please contact us at the number/address listed below.
How to contact us
If you have questions about this notice, need further information about our privacy practices, or wish to give or withdraw consent, exercise preferences or correct your personal information, please contact us:
Verdant Financial Planning Ltd 24 Lorne Street
RG1 7YN Jimmy@verdantfp.co.uk
Tel: 07903 704 804
How to complain
If you wish to raise a complaint about how we have handled your personal data, you can contact The Office of Data Protection who’ll investigate the matter.
If you’re not satisfied with our response, or believe we’re not processing your personal data in accordance with the law, you can complain to our regulator:
Information Governance Department, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113
Consent to gather special category data
As detailed above, in some instances, it is necessary for us to collect more sensitive information (such as health or lifestyle information) which is called special category data. This is to allow us to provide our financial advice service to you. This is where we need to gain your consent to the collection and processing of this data. You can withdraw your consent at any time to us processing this data, however, this may mean that you can no longer access the service or product the information was gathered for.